NHG’s new repairs approach, new roles at Karbon and Salix

NHG’s new approach to repairs contracts

Notting Hill Genesis will trial a new repairs model when its existing repairs contract comes to an end in early 2026.

The housing association’s executive board has agreed to introduce a new framework for repairs to ensure work is delivered quickly and to high standards.

The new repairs model will include having a wider range of main contracts, known as tier 1, covering its four London regions – north, central, east and west.

The social landlord says this will allow them to drive healthy competition to improve standards, move repairs between contractors in the event of delays or bring contractors in from another region if that speeds up the response.

Each region has around 10,000 homes for which NHG are responsible for repairs and has roughly 40,000 repairs ordered per year. Each region will have an expected annual spend of £10m and each contractor may be limited to a maximum of two regions.

Beyond that, NHG will introduce a small in-house team of multi-skilled operatives, who may be based in areas where they have the most homes.

This change comes after 1,500 residents responded to a call for opinions on the repair service, with more than 800 including repairs being completed on the first visit among their top three priorities.

“We are excited to start this process and hear from the many contractors we know will be keen to work with us and meet the high standards we will be demanding,” said Katie Bond, chief operating officer at Notting Hill Genesis.

“Together we will be able to provide better services and greater living standards to tens of thousands of households across London and beyond.”

***

Karbon Homes: executive team news

Karbon Homes have appointed Sarah Robson to its team as Executive Director of Development and Asset Management.

Robson, who will take up the new role on 1 January 2025, previously held the position of Director of Development and Regeneration for the last four years, leading a team responsible for developing new homes and maintaining their existing stock.

****

Salix Homes announces new Chief Executive

The Salix Homes Board has appointed Liam Turner as the housing association’s new CEO, taking over the role from outgoing CEO Sue Sutton who is retiring, after a 25-year career in housing.

Liam has worked at Salford-based Salix Homes for the past 12 years, and is the current Executive Director of Assets, Growth and Sustainability, with responsibility for property, building safety, development and sustainability.

Salix Homes owns 8,000 homes across Salford, and earlier this year became one of the first housing associations in the country to achieve the top C1 (Consumer) grading from the Regulator of Social Housing.